Large companies have CTOs and IT departments who to plan and implement best practice strategies
customized for efficiency within their company. Smaller workgroups have the
same technical challenges but lack the expertise resulting in a flurry of
wasted time and resources. If you don’t have a full time CTO or IT
then Endorfan fill the void with Endorfan.
extensive experience helping clients:
Manage, diagnose, fix,
upgrade, replace, and/or migrate PC hardware, network components and
Repair, reload, speed up, update,
reinstall, systems troubled with viruses, spy ware, or other software
Plan and implement goal orientated technological
solutions to business processes.
Evaluate and recommend technology to
improve the experience of your customers.
Observe, support and teach staff and
management more effective ways to use technology.
Prioritize tasks and objectives for
short term budgets, capital expenditures, and forecasts.
Implement best practice procedures for
hardware, software, security risk management, backup and disaster recovery.
Reduce long term costs by developing and
migrating to workstation configuration standards. (Ask about our
tack record for seamless implementation of small and large scale hardware
and software migrations).
Develop and manage websites
and web tools. Supervise web and software developers.
Communicate with external ASP, ISP,
equipment, web hosting and other technical service providers.
little more for a little less. With our experience it is hard to not
take a little time evaluating the computer and adding or removing minor
things that will make it work faster. We normally go off script a little to
do a little more for our clients. That said we rarely bill for items not
specifically requested. When you compare our bills to the competition we are
usually lower. That is not including that that we will bill you only for
results that can not be assumed from other techs in our industry.
Techs may assist with some routine maintenance tasks during the service call
that may not have been specifically requested. Depending on the
circumstances we may not billed you for the routine maintenance tasks I
completed in "spare time" during tech call. However to keep a computer
running at its best routine maintenance is necessary. We will often suggest
additional DIY tasks on our bill or on our on our tips website.
Computers need routine maintenance just like your automobiles or teeth.
You can save time and money by doing many preventative maintenance tasks
yourself. However, do it yourselfers (DIY's) make lots of time mistakes.
Doing the wrong things or doing things wrong. Get our free Tech guidance at:
As Ben Franklin said: "A stitch in time saves nine"
PC back up and restore: Like
light bulbs, computer hard drives, batteries, motherboards, power supplies,
and other parts will wear out after a limited number of hours powered on.
Protect your valuable data by backing up your data to alternate media and
turning your computers off when not in use. We are alos experts in
creating Ghost images to protect your personalized configurations.
These images can save you dozens of hours in re-setting up a crashed system.
We feel our billing standards are the most fair in the industry. To
allow customers to weigh repair and replacement options wisely, many "shop
time" projects are capped per project. This way we often can save your old
hardware, data and configurations for a fixed cost. The time standards above
represent our "shop time" standards for a task. Unfortunately, "On site
time" is effected by client interruptions, slow computers, and complexities
of multiple conflicting problems. In the lab or similar conditions, many
tasks take much longer but can be billed at just standard "Shop time"
because they can run partially unattended while the tech multi-tasks to
other billable tasks. "Shop time "can be more cost efficient when you are
billed for "tech on task time" only. Onsite work is billed at straight time
but if there is a volume of work the tech will multi tasking efficiently
Warrantee of Services: Because we value earning your trust, Endorfan
stands behind our work and bills on a basis of "completed values." If you
are billed for a service that is ineffective we will re do the work for free
or refund you for the related services (at our option). As Endorfan does not
bill for manufacturing hardware and software we can not promise to "buy
back" hardware or software we purchased on your behalf. Whenever practical,
Endorfan will cooperate to enable you to follow through with your retailer
or manufacturer for any applicable warrantees.
To keep our intentions pure Endorfan techs make no money selling or
resell hardware or software. We feel this would create a conflict if
interests. Tech who are on commission have a needless pressure
to recommend personally profitible solutions. On the other hand we are
willing to assist with technology purchases on a time and an expense
reimbursement basis only.
Ask about flat rate services like:
SMA, Simple Maintenance Assistance (per computer) update antivirus,
update anti-SpyWare, Express Microsoft updates, Start proactive Scans but
client finishes longer scans, chooses repairs and reports results.
This is guided DIY support.
Automated PC Back up Configuration: Ask client about important data.
Configure back-ups train client on routine back ups of specific data.
Routine data backup requires diligent monitoring to be effective. Note: The
most effective backups are those to media stored off site safe from theft,
fire and floods etc. (Back up media or storage options are discussed but
expenses are extra).
RPM: Routine Preventative Maintenance, SMA above plus: Driver
Updates, reinstall protective Software, Registry Cleanup, Install Major
Service packs, re-organize start menu's, Remove extra internet explorer tool
bars and programs, Install or update, Acrobat Reader, shockwave, Flash, and
Java. Open Desktop case if applicable and blow out fans etc. Recommend
specific RAM upgrades if applicable.
SVR: Simple Virus or Malware Removal : If you computer has slowed
down, has pop-ups, or issues virus warnings you have issues that need to be
removed. Will log system performance, scan and remove viruses using quick
scans and the SMA above.
AVR: Advanced Virus or Malware Removal: When SVR fails to be
effective we back up your data if possible, pull the hard drive and scan it
from a special lab computer. If after the scans the Operating System is
still intact or can be repaired will complete RPM above to hinder
Email Client Configuration: Set up Outlook , Outlook express, Apple
Mail or PDA. Must have your login and password for popular standard email
servers. Or corp. or unique domains will also need pop and smtp server
specs. Note email server settings can change or expire causing email to
fail. If so this service will need to be repeated.
Write Email Client Configuration Specs: research and document outlook
email set up instructions for remote or DIY email configurations
Email Back up and Restore: Changing email servers will require email
to be backed, reformatted and loaded onto email client. Also coordination
and client contact is required to insure custom data accessibility fits
for more specific information give us a call
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