Once you know that it
will be obvious which are which. For example, I called SageVone on Feb 5 to
find out about their distribution list feature advertised as "Macro
Messaging on voip
reviews. I was told they could not answer the question but they had a 30
day trial period. I bit and took the risk and signed up on Feb 6th. I was
billed by Mid Feb $270 for a year of service. By March 5 I did not have any
service so began making more calls to them. By March 19 I had wrestled up
service but my number was not ported until March 28 (while I was out of
town). By March 20 I already knew that the service had lots of shortcomings
and was not as described. I asked to be refunded and to have my number not
ported. I was told the 30 day trial period did not apply to me based on
some loop whole I could never identify. Their excuse was that their site was
down. I asked for a supervisor to give me a call. 2 weeks later I have not
herd from the supervisor. I have written many times and received some
answers. Many unanswered service questions. For example: If you enable any
of the call forwarding options you can not access my voicemail. I loose
voicemail access regularly. I loose service regularly, even when my band
with is excellent. I have spent well over 15 hours on the phone with them
or documenting issues or getting things properly configured. The kicker:
Remember the feature that I wanted to ask that question about on Feb 5th..
On April 2nd I got this email:
_____ with the (sagevone) support team. Voice message call distribution will
only work with numbers within our network and associated with your group.
You may encourage your distribution list to sign-up with SageVone so that
they can enjoy our message distribution service at no additional fee.
SageVone rates are competitive and we offer quality service.
considering the effort that we have put into working with you and our prompt
response to your needs; we expect that your reviews on us will be honest and
truthful as we have been with you."
(Of course no support
would have been necessary if they had their act together). Anyway if you
find a good reliable VOIP service we all want one so drop me a
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